What I Said and What I Meant: Cross Cultural Communication
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
Part 1: Cross Cultural Communication
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Cross Cultural Communication Theories and how they manifest in everyday interactions.
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Dimensions of variability in human communication and how they manifest in everyday interactions.
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Factors that influence how individuals conform or defy cultural norms or upbringing.
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Cultural value differences and how they manifest in conflict.
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Breakout Discussions.
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Q/A.
Part 2: Identity, Power, Privilege, and Communication
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Internalized oppression or dominance and their influence on communication.
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Stereotype threat and how they affect behaviors.
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Accumulated impacts (microaggressions) and how they escalate conflict.
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Code and mode switching and how it psychologically impacts individuals in organizations.
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Negotiating privilege: challenging the invisibility of privilege, shifting the norm/normal/good paradigm, outweighing impact over intent.
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Breakout Discussions.
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Q/A.
Part 3: Next Steps
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Questioning Mental Models and Assumptions.
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Transparency in Cross Cultural Conflict.
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Shifting Institutions from Ethnocentrism to Ethnorelativism.
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Breakout Discussions.
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Q/A.